At Lola we assure you that your items will ship out within two business days of purchase via USPS. Orders placed after 3p will be processed the following day. We offer free ground shipping on orders over $200. Orders under $200 will be charged according to USPS’s flat rates. Shoe sales over $200 will be shipped in the shoe bag, as opposed to the shoe box.


We hope that you are happy with your purchases from Lola, but if you are not completely satisfied with your merchandise you may return the item(s) within 14 days of delivery for a full refund. Items shipped back after the 14th day will not be accepted.

All returned items must be unworn and unwashed with the tags still attached. Items that do not meet these criteria are non-refundable, and will be denied. Shoes will be accepted if returned in their original, undamaged designer shoebox. Please try on shoes while standing on a covered/protected surface, as shoes returned with worn or scuffed soles will not be accepted. A full refund will be issued once the items have been checked by our staff for signs of wear. All items are returnable unless otherwise stated.

For any questions or concerns regarding our shipping and returns procedure feel free to contact us.

Jewelry, swimwear, lingerie and sale items are non-refundable.